![]() ![]() The incumbent performs analytical and pragmatic research and detailed analyses, and provides manager and executive-level support to ensure internal and external competiveness for base and incentive pay across multiple US geographies. This position is responsible for the design, implementation, maintenance, and communication of the organization’s compensation programs in support of its rewards philosophy- one that is focused on promoting transparency and clear expectations related to compensation processes, decision-making, and performance-driven outcomes. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards. I now have more knowledge of supervisory, management to add to my over 25+ years in customer service related jobs to future employers.CardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. Was Thankful for the experience and knowledge I acquired and the ability to multitask and stay compliant and efficient to clients criteria. ![]() You never know what type of personality you'll get on a call and the demographics of where their from, but able to resolve any issues. Making the call from customers a one stop call. The best part of working was problem solving. To make a difference everyday to customers all over the USA. The ability to assist customers with their Cares, Questions and Concerns. The pay rate hourly was compatible with the standard for customer service resolutions advisor. Open policy to address any cares and concerns. Management open for suggestions and new ideas. The entire office cleaned daily! Access to parking lot with no additional fees. The break room was equipped with comfortable seating and television. The ability to work independently as well as working amongst my peers. ![]() Unlimited overtime and 4 day 40hrs work week! The work environment was family orientated, So it was a pleasure training new employees as well as long term employees that needed assistance to comply with the clients objective, policy and procedures. So i guess they just want you sit blankly at your desk like a robot.Ĭo-workers are friendly but this job ages you quickly. ![]() You will also be tasked to work a weekend day of your choosing, which seems unnecessary since the call volume is very low and you will be reprimanded for being on your cell phone. if you do not read the script down to the last word you will be penal. They do offer incentive for doing well on your call monitoring each month. Prepare to get cursed out when you can't give them $100 boost on the their card! The day to day you are mainly fielding calls from broke people with terrible credit trying in inch out every dollar on their high interest plastic to make poor life decisions. Most of the class was spent combating IT issues which left us under prepared into the field. Firstly, the training class was very unorganized - puzzled why doing an in person / hybrid training would be both sufficient and practical. ![]()
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